Billing & Financial Services
Learn about our billing policies
Billing and Payment Resources
You have the right to receive care, no matter your ability to pay or your level of health insurance coverage. At Beverly Hospital, we provide the hospital services you need to treat your condition or injury.
Our financial counseling services assist you with:
We also help you apply for free care, complete applications and find other programs that may pay part of your medical expenses.
If you have questions about financial services, please call us at 978-922-3000, ext. 2127.
At Beverly Hospital, our patient account team provides quick answers to your billing and account inquiries. We are available to discuss your questions Monday through Friday, from 8:30 am to 4:00 pm.
Please have your patient account number (listed on all patient invoices) or your social security number available when you call.
Charges fall into a few categories:
- Hospital charges, including a daily room rate
- Ancillary or service charges, such as tests, medicines and operating room expenses
- Hospital outpatient facility charges
Hospital Outpatient Facility Charges
If you receive care at one of our outpatient locations, you may be charged a hospital fee and a doctor fee, plus a higher coinsurance amount than if the same care was provided in a doctor’s office.
For example, a Medicare patient without supplemental Medicare insurance could see an additional charge of $13 for certain visits. A patient with private health insurance may be charged a different deductible or coinsurance amount for outpatient hospital care or services.
Private Doctor Charges
Certain charges from private doctors are not part of your hospital bill and will not appear on your hospital statement. These costs are billed individually to you or your health insurance company. Separate bills may include fees from these providers:
- Attending physician
- Consulting doctor
- Emergency department doctor
- Private duty nurse
Call us with any billing questions at 781-744-5554.
When You Can Expect to Pay
Your health insurance plan may require that you pay a deductible or copayment for each hospital admission or service. We usually ask for this payment at the time of service or discharge from the hospital.
We recommend you contact your insurance company to learn about your payment responsibilities which you can do by calling the phone number listed on your health insurance card.
If you need to explore payment options, call one of our financial counselors.
At Beverly Hospital, we offer monthly payment plans and other medical financial aid if you can’t pay a copayment or full bill right away.
Surprise/Balance Billing Protection
When you get emergency care or are treated by an out-of-network provider at an in-network hospital, you are protected from balance billing (also called surprise billing). In these cases, you shouldn't be charged more than your plan's copayment, coinsurance and/or deductible amounts.
You have rights and protection against surprise medical bills. To learn more, see our Balance/Surprise Billing Protection Notice.
Request a Good Faith Estimate
Beverly Hospital is committed to price transparency as part of our mission to provide high-quality, affordable care while complying with federal laws requiring clear and helpful price information be made available to the public.
In some cases, you can ask for a cost estimate of your health care services in advance. This gives you an idea of the cost of your bill. The estimate might include hospital fees, medication costs and medical tests. For more details, refer to our Right to Receive a Good Faith Estimate of Expected Charges Notice.
Common Questions About Billing
Get answers to common billing questions.
A financial counselor will talk with you to see if you qualify for state insurance. Eligibility is based on family income and number of family members. If you think you are eligible for financial aid, you can request an application by calling 978-922-3000, ext. 2045.
We also offer installment payment plans for those who qualify. This policy does not apply to physician services or services provided by other providers who bill independently.
You may receive a billing statement if:
- We did not receive the insurance information you provided at registration.
- We have not yet processed your insurance information.
We apologize if your account was not updated. Please call us at 978-922-3000, ext. 2127 to make sure we have your most up-to-date insurance information. You can also update your information online at MyLahey Chart.
Send your payment to the address on your billing statement. For your convenience, we include a return envelope.
You can also pay online by logging into your MyLahey Health account. We accept Visa, MasterCard, Discover and American Express.
Many insurance policies have a deductible, co-pay, or coinsurance amount that you are responsible for paying. Sometimes certain charges are not covered by your health insurance.
We encourage you to call your insurance company with questions. Use the number on the back of your insurance card.
You can also contact Beverly Hospital for information. Call the number on your billing statement.
- Anesthesiology services if you needed a procedure
- Ambulance transportation, if provided
- Doctors who interpreted your lab work, x-rays and other tests
- Doctors you cared for you while you were a patient
A co-pay is a specific amount you pay each time you receive care, such as for a doctor's office visit, emergency room services or certain therapy services.
A deductible is a one-time amount you must pay during a specific time (per year or benefit period).