Billing & Financial Services

Billing and Payment Resources 

You have the right to receive care, no matter your ability to pay or your level of health insurance coverage. At Beverly Hospital, we provide the hospital services you need to treat your condition or injury. 

Our financial counseling services assist you with: 

• Health insurance  
• Medical expenses
• Your financial options
• Ways to pay
• Managed care plans 

We also help you apply for free care, complete applications and find other programs that may pay part of your medical expenses.

If you have questions about financial services, please call us at 978-922-3000, ext. 2127.

Billing Questions

At Beverly Hospital, our patient account team provides quick answers to your billing and account inquiries. We are available to discuss your questions Monday through Friday, from 8:30 am to 4:00 pm.

Phone: 781-744-5554
Fax: 781-744-7497

Please have your patient account number (listed on all patient invoices) or your social security number available when you call.

Understanding Charges 

Charges fall into a few categories:

• Hospital charges, including a daily room rate
• Ancillary or service charges, such as tests, medicines and operating room expenses
• Hospital outpatient facility charges

Hospital Outpatient Facility Charges

If you receive care at one of our outpatient locations, you may be charged a hospital fee and a doctor fee, plus a higher coinsurance amount than if the same care was provided in a doctor’s office.

For example, a Medicare patient without supplemental Medicare insurance could see an additional charge of $13 for certain visits. A patient with private health insurance may be charged a different deductible or coinsurance amount for outpatient hospital care or services.

Private Doctor Charges

Certain charges from private doctors are not part of your hospital bill and will not appear on your hospital statement. These costs are billed individually to you or your health insurance company. Separate bills may include fees from these providers: 

• Anesthesiologist
• Attending physician
• Consulting doctor
• Emergency department doctor
• Pathologist
• Private duty nurse
• Radiologist
• Surgeon

Learn more about billing, hospital charges and our price transparency policy.

Call us with any billing questions at 781-744-5554.

When You Can Expect To Pay

Your health insurance plan may require that you pay a deductible or copayment for each hospital admission or service. We usually ask for this payment at the time of service or discharge from the hospital.

We recommend you contact your insurance company to learn about your payment responsibilities which you can do by calling the phone number listed on your health insurance card.

If you need to explore payment options, call one of our financial counselors.

At Beverly Hospital, we offer monthly payment plans and other medical financial aid if you can’t pay a copayment or full bill right away.

Surprise/Balance Billing Protection 

When you get emergency care or are treated by an out-of-network provider at an in-network hospital, you are protected from balance billing (also called surprise billing). In these cases, you shouldn't be charged more than your plan's copayment, coinsurance and/or deductible amounts.

You have rights and protection against surprise medical bills. To learn more, see our Balance/Surprise Billing Protection Notice.

Request a Good Faith Estimate 

Beverly Hospital is committed to price transparency as part of our mission to provide high-quality, affordable care while complying with federal laws requiring clear and helpful price information be made available to the public.

In some cases, you can ask for a cost estimate of your health care services in advance. This gives you an idea of the cost of your bill. The estimate might include hospital fees, medication costs and medical tests. For more details, refer to our Right to Receive a Good Faith Estimate of Expected Charges Notice.