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Due to an increased demand in EMERGENCY SERVICES, wait times may be longer than usual. We appreciate your patience.
Learn more about our Visitor Policy and COVID-19 Resources.

Patients & Visitors' Guide

Information for Patients and Visitors 

Beth Israel Lahey Health has taken a number of steps to prevent the spread of COVID-19 in order to keep our patients and staff safe. Additional information on COVID-19 can be found here.

Visitor Guidelines

Effective December 22, 2022

At Beverly and Addison Gilbert Hospitals and our affiliate sites, we understand that being able to visit your loved ones is important. Please see below for information about specific areas. Thank you for your patience as we adjust and continue to adhere to guidance from infection prevention experts during the COVID-19 pandemic. The safety of our patients, colleagues and visitors is our top priority.

Beverly and Addison Gilbert Hospitals' Visitor Policy

Critical Care Units/Medical Surgical Units (including Antepartum Units):

  • Patients may have visitors, with a maximum of two (2) visitors at a time. Anyone who is not feeling well or has signs/symptoms of COVID-19 should not visit.
    • Visiting hours are from 11:00 am – 8:00 pm. We strongly encourage visitors to arrive well in advance as visitation closes at 8:00 pm.
  • All visitors must wear a BILH-provided surgical mask, fully covering the nose and mouth, at all times while in the hospital regardless of vaccination status. Other personal protective equipment may be required, if the visitor is assisting in the care of the patient.
  • Children under the age of 12 may not visit unless they are visiting a hospitalized parent or sibling. Exceptions may be considered on a case-by-case basis.
  • Visitors are strongly discouraged while high risk procedures are being performed in the patient’s room.

Emergency Department:

  • Patients may have one (1) escort during their Emergency Department visit.
  • Patients under the age of 18 may have up to two (2) parents/legal guardians accompany them during their visit.
  • Behavioral Health patient visitation in the Emergency Department is 11:00 am – 8:00 pm. Visitation for Pediatric Behavioral Health patients is currently limited to parents/guardians only.
  • Please note: At times, our Emergency Department may reach high patient volumes, which limits our ability to accommodate non-essential visitation. We may ask those who are not patients to wait in designated areas or in their cars.

Labor and Delivery/Mother-Baby:

  • Labor & Delivery Units may have up to two (2) continuous support persons during labor and childbirth. Labor/pregnancy support persons should be 12 years of age or older. If a labor/pregnancy support person is younger than 18 years of age, there must be a second support person present who is over 18 years of age.
  • Labor support persons may remain with the patient as the patient transitions to the postpartum unit. One (1) labor support person may remain with the patient until discharge home.

Special Care Nursery:

  • Mother of newborn and one (1) support person who has a support person wristband may visit.
  • No additional visitors allowed.

Ambulatory and Procedural Areas:

  • Each patient may have two (2) escorts.
  • Essential escort must remain with the patient.
  • If the patient is having outpatient surgery or a procedure, the visitor should leave the facility once the patient has gone into their surgery or procedure.
  • Children under 12 are not permitted to enter the facility; though exceptions may be considered on a case-by-case basis.

Behavioral Health Areas:

Note: Behavioral Health visits are being scheduled by Social Work and/or Nursing. All units listed below are scheduling half-hour visits in a designated area. Leland Unit can accommodate two visits on the unit at a given time; BayRidge Hospital and the Senior Adult Unit at Addison Gilbert Hospital can accommodate one visit at a given time.

At BayRidge Hospital:

  • One (1) visitor on each unit at one time in a designated space in a common area.

At Leland Unit (Beverly Hospital) and Senior Adult Unit (Addison Gilbert Hospital):

  • One (1) scheduled visit at a time in the unit's common area.

We Care About Your Experience

Beverly Hospital Patient with Family and Healthcare Provider

Whether you are a patient at one of our hospitals or our outpatient facility or whether you are here visiting a loved one or friend, Beverly Hospital wants to ensure that your experience with us is as comfortable and informed as possible. Therefore, we have designed this Patients & Visitors' Guide to provide you with information to answer your questions. It has a section on patients' rights and responsibilities, information on health care proxies, insurance information, visiting hours and much more.

Contact Us

If you have additional questions not addressed here or if you have suggestions for topics to include in the guide, we would love to hear from you. Please use the Contact Us form to send an email. The physicians, nurses, and staff are dedicated to meeting your health care needs and strive to provide personalized, quality care for you and your family. We have many wonderful letters from patients who tell us of the care and professionalism of our staff and the extraordinary service that made their experience unlike that of any other hospital. If you have a story to share about you or a loved one's experience at Beverly, Addison Gilbert, BayRidge hospitals or at Lahey Outpatient Center, Danvers, please contact us and share your story. We'd love to hear from you.