Emergency Services
Your Emergency Department Visit
What You Should Know About Your Visit To The Emergency
Department
Upon arrival, the triage nurse will see you. If you are having
chest pain or difficulty breathing or are in severe pain, please
tell the nurse right away. Do not wait in the
waiting room area.
The triage nurse will take your blood pressure and pulse. The
nurse wil ask you why you have come to the Emergency
Department.
Next, you will see a staff person from the registration office.
The staffer will update your personal information. Please give this
staff person your photo identification and any insurance
information you may have, including your hospital identification
card.
Please note: You will be seen by a clinician
and get treatment even if you cannot pay. You do not need medical
insurance to get the help you need.
After registration, you will be asked to wait in the waiting
area until you are called into the treatment area. How much or how
little time you spend in the waiting area depends upon your
condition and the condition of others.
We try to see everyone in order. However, if a more seriously
injured or ill person is brought to the Emergency Department, we
must treat that patient first.
Once you are in the treatment area, you will be seen by a
clinician and be cared for by a nurse. If you are not told why or
how long you will be waiting once you are in the treatment area,
please ask the nurse.
When your treatment is finished, you will receive discharge
instructions from the nurse. Please ask as many questions as you
want about your treatment and follow-up care. We want to ensure you
understand what to do once you leave the Emergency Department.
If you need to be admitted to the hospital, you will stay in the
Emergency Department until your bed is ready.
Due to the high demand for Emergency Department services, there
could be many people in the treatment area. Your patience is
appreciated, as is your respect for the confidentiality of others
being treated.
Do Not Leave the Emergency Department
If you are waiting a long time, you may be tempted to leave the
Emergency Department before you are seen by a clinician. We
strongly recommend that you do not leave. Leaving without being
seen by a clinician can be very dangerous.
- Being seen by a clinician may save your life
- Being seen by a clinician will help keep your problem
from getting worse
- Going to another hospital will cause you to lose time
before you receive treatment
- Going home may make your problem worse
If you are thinking about leaving the Emergency Department
before you have been treated, please speak to the triage
nurse first.
Boston Children's Hospital Physicians at Beverly Hospital
If your child should need emergency care, pediatricians from
Boston Children's Hospital are always on site at Beverly Hospital.
Additionally, these pediatricians can care for your child if your
child needs to be admitted to Beverly Hospital.
Let Us Know
The staff at Beverly and Addison Gilbert hospitals strive to do
everything possible to meet your needs and the needs of your
family. Please feel free to contact the Emergency Department
Director or the Nurse Manager with any concerns or comments.
You may receive a patient satisfaction survey in the mail. If
you do, please complete it and mail it back to us at:
Director of Patient Satisfaction
Beverly Hospital
85 Herrick Street
Beverly, MA 01915
Frequently Asked Questions
Q. Why do some patients get seen first?
A. Emergency treatment must be given to
the most seriously ill or injured patients first. Ambulances may
arrive by another entrance and sometimes those patients are seen
before patients who are not as critically ill.
Q. When can I see a family member or friend who is being
treated in the Emergency Department?
A. The treatment area is not large and
there are often many patients being treated. Patient privacy is an
important concern of ours. The nurse will bring you in to see your
family member or friend as soon as possible.
Q. I am the patient. Why must I sometimes wait in the
treatment room?
A. There are a number of reasons why
this may occur. The clinician needs time to talk to you to get to
know your medical history. The clinician or nurse may be calling
your doctor. The clinician may be waiting for your x-rays or blood
tests to come back.
Insurance Coverage
Major health insurance companies cover most components of the
emergency department. Check with your insurance carrier to insure
eligibility for reimbursement.