PRESS RELEASES
Family Medicine Associates Improves Patient Communication
Family Medicine Associates Improves Patient Communication Using Automated Care-management System
(Beverly, MA)--Family Medicine Associates (FMA), a multi-site primary care group closely affiliated with Beverly Hospital, recently announced that they will begin using the latest in patient outreach technology to help protect patient confidentiality and deliver high-quality care to their patients.
The new automated patient communication and care-management system, the Phytel Connection, uses electronic medical records and customized protocols to determine when a patient needs an appointment and then contacts the patient by phone, informing them to arrange a time for the necessary care. The system monitors if the appointment is made and, if not, places a reminder call to the patient after two weeks.
"The introduction of this new technology should significantly benefit our patients," said Elizabeth Hill, practice manager of FMA. "By taking this proactive approach, we will be able to improve our communication and ensure that our patients are receiving complete, individualized care."
All communications made through this automated system are secure and completely compliant with the Health Insurance Portability and Accountability Act, which protects patient confidentiality. By using this latest advancement in communication technology, FMA will be able to effectively deliver high-quality care to their patients while, at the same time, allowing their patients peace of mind that their medical information remains private throughout the process.
Northeast Hospital Corporation
As affiliates of Northeast Hospital Corporation, Beverly Hospital and Addison Gilbert Hospital are full service community hospitals providing quality, patient-centered care to North Shore residents. Services include maternity, pediatrics, surgical, cardiology, orthopedics, as well as other specialties. The hospitals boast a medical staff of more than 570 physicians and their service area includes 13 communities. For more information, visit www.beverlyhospital.org.
